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Salesforce · 30 lessons · up to 10 minutes each
Agentforce and Prompt Builder
A planned agent track focused on scoped actions, grounding, tests, and guardrails.
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Agentforce and Prompt Builder
Permanent access to the lessons published in this track when you buy. Future lessons are not included. 0 of 30 lessons are published; 0 are in owner review and 30 are Coming Soon.
$29.0030 lessons still in progress
Beginner
Lessons 1–10
01 Agentforce and Prompt Builder: Sketch agent scope and user intent
Topic: agent scope and user intent
Draw a small map of agent scope and user intent in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner4 minComing Soon02 Agentforce and Prompt Builder: Name the parts of topics and instructions
Topic: topics and instructions
Label the main pieces in topics and instructions in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner5 minComing Soon03 Agentforce and Prompt Builder: Trace an example of actions and permissions
Topic: actions and permissions
Follow one input through actions and permissions in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner6 minComing Soon04 Agentforce and Prompt Builder: Compare choices for grounding sources
Topic: grounding sources
Write down one practical difference between grounding sources in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner7 minComing Soon05 Agentforce and Prompt Builder: Find the boundary in Prompt Builder templates
Topic: Prompt Builder templates
Mark where Prompt Builder templates in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner8 minComing Soon06 Agentforce and Prompt Builder: Inspect an example of variables and template inputs
Topic: variables and template inputs
Annotate a minimal example of variables and template inputs in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner9 minComing Soon07 Agentforce and Prompt Builder: Connect testing with sample conversations to a neighboring concept
Topic: testing with sample conversations
Show how testing with sample conversations in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner10 minComing Soon08 Agentforce and Prompt Builder: Spot a failure mode in guardrails and escalation
Topic: guardrails and escalation
Describe one likely failure for guardrails and escalation in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner3 minComing Soon09 Agentforce and Prompt Builder: Read an official example of agent analytics and traces
Topic: agent analytics and traces
Summarize an official example of agent analytics and traces in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner5 minComing Soon10 Agentforce and Prompt Builder: Choose a use case for release status and deployment review
Topic: release status and deployment review
Match one small use case to release status and deployment review in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Beginner6 minComing Soon
Intermediate
Lessons 11–20
11 Agentforce and Prompt Builder: Build an example with agent scope and user intent
Topic: agent scope and user intent
Create a small working example that uses agent scope and user intent in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate4 minComing Soon12 Agentforce and Prompt Builder: Compose topics and instructions with another component
Topic: topics and instructions
Combine topics and instructions in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate5 minComing Soon13 Agentforce and Prompt Builder: Configure actions and permissions for a small case
Topic: actions and permissions
Set up actions and permissions in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate6 minComing Soon14 Agentforce and Prompt Builder: Validate inputs around grounding sources
Topic: grounding sources
Add a check around grounding sources in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate7 minComing Soon15 Agentforce and Prompt Builder: Use Prompt Builder templates in a short workflow
Topic: Prompt Builder templates
Add Prompt Builder templates in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate8 minComing Soon16 Agentforce and Prompt Builder: Refactor variables and template inputs into a reusable unit
Topic: variables and template inputs
Extract variables and template inputs in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate9 minComing Soon17 Agentforce and Prompt Builder: Exercise testing with sample conversations with sample data
Topic: testing with sample conversations
Run sample data through testing with sample conversations in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate10 minComing Soon18 Agentforce and Prompt Builder: Observe guardrails and escalation outputs
Topic: guardrails and escalation
Capture the result of guardrails and escalation in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate3 minComing Soon19 Agentforce and Prompt Builder: Recover from a agent analytics and traces failure
Topic: agent analytics and traces
Handle one expected failure from agent analytics and traces in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate5 minComing Soon20 Agentforce and Prompt Builder: Document release status and deployment review behavior
Topic: release status and deployment review
Write a short usage note for release status and deployment review in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Intermediate6 minComing Soon
Advanced
Lessons 21–30
21 Agentforce and Prompt Builder: Test a boundary around agent scope and user intent
Topic: agent scope and user intent
Add an edge-case test for agent scope and user intent in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced4 minComing Soon22 Agentforce and Prompt Builder: Harden topics and instructions
Topic: topics and instructions
Add the relevant access, safety, or validation control to topics and instructions in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced5 minComing Soon23 Agentforce and Prompt Builder: Measure actions and permissions
Topic: actions and permissions
Record a small baseline for actions and permissions in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced6 minComing Soon24 Agentforce and Prompt Builder: Reduce cost in grounding sources
Topic: grounding sources
Change one measurable cost in grounding sources in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced7 minComing Soon25 Agentforce and Prompt Builder: Diagnose a Prompt Builder templates failure
Topic: Prompt Builder templates
Use an observable signal to explain a failure in Prompt Builder templates in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced8 minComing Soon26 Agentforce and Prompt Builder: Make variables and template inputs repeatable
Topic: variables and template inputs
Show that rerunning variables and template inputs in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced9 minComing Soon27 Agentforce and Prompt Builder: Review trade-offs in testing with sample conversations
Topic: testing with sample conversations
Compare two documented approaches to testing with sample conversations in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced10 minComing Soon28 Agentforce and Prompt Builder: Improve guardrails and escalation maintainability
Topic: guardrails and escalation
Refine guardrails and escalation in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced3 minComing Soon29 Agentforce and Prompt Builder: Verify agent analytics and traces end to end
Topic: agent analytics and traces
Check that a complete small flow using agent analytics and traces in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced5 minComing Soon30 Agentforce and Prompt Builder: Audit release status and deployment review against its source docs
Topic: release status and deployment review
Check the implementation of release status and deployment review in the context of Salesforce Agentforce actions, grounding, and Prompt Builder; save a short example or check that demonstrates the result.
Advanced6 minComing Soon
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